Patient support at Vapotherm

COPD patient and device management at clinicians' fingertips.

From 2023 to early 2025, I led the design process for Access365 from early alpha up to FDA testing.
I led design, research, and workflow development, while facilitating user testing, working closely with COPD patients and their caregivers.
The Access365 ecosystem enables COPD patients to manage and track their symptoms and device usage with ease.
Skills
UX Design
Info Arch.
Interface Design
User Testing

Connected data that cares.
Access365 Patient connects COPD patients' daily symptom & device data directly to their care team, enabling interventions when they matter most.
Track symptoms with ease.
Tracking symptoms consistently makes identifying downward health trends easier to catch, preventing time spent hospitalized.
Stay connected with distributed alarms.
Patients and caregivers receive critical device alarms and notifications, as well as easy to follow next steps.
Stay on plan with therapy insights.
Allowing patients to easily view how much therapy they have completed to stay true to their prescribed health plan.
Easily re-order disposable items.
Patients can easily track and replace their disposable interface items, ensuring safety and comfort without having to contact their care team.
What difference did we make?

early user excitment!

During user testing sessions with COPD patients, participants consistently praised the product's intuitive symptom tracking system and clear device alarms.
What did I learn?
Reflections, thoughts, and considerations for fututre projects.
Accessible scaling for all users.
Through user testing, we found that older users with visual impairments tend to have accessibility scaling set on their mobile device.
This meant for our product, we needed to consider how scaling text and images would work!
Settings deserve love too :)
Settings may not be the most glamorous workflows to design, but they are just as important as the core functions of the application!
Ensuring quality and consistency throughout the entire experience can make or break a product!
Don’t get caught in comment and documentation hell...
Starting off, our team had an inconsistent way of communicating what was in progress, done, and details of finalized workflows.
Having a somewhat organized communication system is A MUST for smooth handovers to other teams.
More work

let's connect!

hello@nicole-mills.com
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